Payment Policy

At Shoeglow, we are committed to providing a secure and convenient checkout experience for every customer. This Payment Policy explains the payment methods we accept, how transactions are processed, and important information related to billing and order verification.

By placing an order through our website, you agree to the terms outlined in this policy.

Accepted Payment Methods

Shoeglow currently accepts the following payment options:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All payments must be completed at checkout before orders can be processed or shipped.

Secure Transactions

We use secure payment technology and trusted payment providers to help protect your billing information during checkout.

Shoeglow does not store full credit card details on our servers. Payment information is processed through encrypted and secure third-party payment gateways.

Payment Authorization

By submitting your payment information, you confirm that:

  • You are authorized to use the selected payment method

  • The billing information provided is accurate and complete

  • Sufficient funds are available for the transaction

If a payment is declined or cannot be verified, the order may be delayed, canceled, or placed on hold for additional review.

Order Verification

For security purposes, certain orders may require additional verification before processing.

Shoeglow reserves the right to:

  • Request confirmation of billing details

  • Verify payment information

  • Cancel orders suspected of fraud or unauthorized activity

Customers may be contacted by email if additional information is needed.

Currency

All prices displayed on the Shoeglow website are listed in U.S. Dollars (USD) unless otherwise stated.

Customers are responsible for any currency conversion fees or charges applied by their bank or payment provider.

Billing Information Accuracy

Customers are responsible for providing accurate billing and payment information during checkout.

Incorrect or incomplete billing details may result in:

  • Payment delays

  • Order cancellation

  • Verification issues

If you notice an error after placing your order, please contact our support team immediately.

Taxes and Additional Charges

Applicable taxes may be added to orders based on shipping destination and local regulations.

Customers are also responsible for any international customs duties, import fees, or additional charges required by their country.

Refunds

Approved refunds are returned to the original payment method used during checkout.

Refund processing generally takes approximately 5–10 business days depending on the customer’s bank or payment provider.

For additional information regarding returns and refunds, please review our Return & Refund Policy.

Fraud Prevention

To maintain a safe shopping environment, Shoeglow actively monitors transactions for suspicious or unauthorized activity.

Orders identified as high-risk may be:

  • Delayed for manual review

  • Canceled

  • Refused at our discretion

Contact Information

If you have questions regarding payments, billing, or transaction issues, please contact us:

Shoeglow
1906 Bernard St, Raleigh, NC 27608, United States
Email: support@shoeglow.shop
Phone: +1 910-421-0601

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)