Payment Policy

Effective Date: August 18, 2026

At Shoeglow, we aim to provide a secure and convenient checkout experience. This Payment Policy explains the payment methods available on our website, how payments are processed, and information regarding payment authorization, billing, refunds, and order verification.

By placing an order through the Shoeglow website, you agree to the payment practices described in this policy.

Accepted Payment Methods

Shoeglow may accept the following payment methods:

Visa
Mastercard
American Express
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay
PayPal

The payment methods available for a specific order may vary and will be displayed during checkout.

Payment must be successfully authorized before an order can be processed and shipped.

Secure Payment Processing

Payments are processed through applicable third-party payment providers and payment platforms.

Shoeglow does not store your complete credit or debit card number on our own servers.

Payment providers may collect and process payment information according to their own terms, security practices, and privacy policies.

Payment Authorization

By submitting payment information during checkout, you confirm that:

You are authorized to use the selected payment method
The billing information you provide is accurate
The payment information belongs to you or you have permission to use it
You authorize the applicable payment provider to process the transaction

If a payment is declined, cannot be authorized, or requires additional verification, your order may be delayed or canceled.

Order Verification

For security and fraud-prevention purposes, some orders may require additional verification before processing.

If verification is necessary, Shoeglow or an applicable payment provider may request additional information related to the order or billing details.

Shoeglow may cancel or decline an order when reasonably necessary to address suspected fraud, unauthorized payment activity, or other security concerns.

If an order is canceled after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

Currency

All prices displayed on the Shoeglow website are listed in U.S. Dollars (USD) unless otherwise stated.

If your bank or payment provider uses a different currency, your provider may apply its own exchange rate or currency conversion fee.

Shoeglow does not control exchange rates or fees charged by your bank or payment provider.

Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

Incorrect or incomplete information may result in:

Payment authorization problems
Additional verification
Processing delays
Order cancellation

If you notice an error in your billing information after placing an order, please contact us as soon as possible at support@shoeglow.shop.

We will make reasonable efforts to assist, but we cannot guarantee that billing information can be changed after an order has been processed.

Taxes

Applicable sales taxes may be calculated and added to your order based on the shipping destination and applicable tax requirements.

The total amount, including any applicable taxes, will be displayed during checkout before you complete your purchase.

Tax requirements may vary depending on the destination and applicable laws.

Customs Duties and Import Charges

If an order is shipped to a destination where customs duties, import taxes, or other government charges apply, those charges may be the responsibility of the customer.

Such charges are determined by the applicable government or customs authority and are outside Shoeglow's control.

Any applicable customs or import charges are separate from the product price and standard shipping charge unless otherwise stated at checkout.

Refunds

When a refund is approved under our Return & Refund Policy, the refund will be issued to the original payment method used during checkout.

Please allow approximately 5–10 business days for an approved refund to appear in your account. The actual processing time may vary depending on your bank, credit card company, or payment provider.

For complete information about return eligibility and refunds, please review our Return & Refund Policy.

Fraud Prevention and Transaction Review

To help maintain a safe shopping environment, Shoeglow may review transactions for signs of fraud, unauthorized activity, or other unusual payment behavior.

An order may be:

Placed on hold for additional verification
Delayed while payment information is reviewed
Canceled if the transaction cannot be reasonably verified
Canceled if there are reasonable indications of fraudulent or unauthorized activity

These measures are intended to help protect both customers and Shoeglow from unauthorized transactions.

Payment Problems

If your payment is declined or you experience a payment-related issue during checkout, please verify that your billing information is correct and that your payment method is active and authorized for the transaction.

You may also need to contact your bank or payment provider for additional information about a declined transaction.

If you continue to experience problems, please contact us at support@shoeglow.shop.