Shipping policy

Effective Date: August 18, 2026

Thank you for shopping with Shoeglow. We want every order to be processed and delivered as smoothly as possible. This Shipping Policy explains how we process orders, shipping costs, delivery estimates, tracking, and what to do if there is a shipping issue.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed after 5:00 PM based on the applicable order processing location time may begin processing on the next business day.

Please keep the following in mind:

Order processing does not include the shipping and delivery period.
Orders may take slightly longer to process during high-volume sales periods, promotions, or other periods of increased demand.
Processing times may also be affected by circumstances outside our reasonable control.

Once your order has been shipped, we will send a shipping confirmation email with available tracking information.

Shipping and Delivery Time

Shoeglow currently offers free standard shipping on all products.

The estimated delivery timeframe is approximately 5–11 business days after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, seasonal demand, and other circumstances outside our reasonable control.

The estimated delivery timeframe does not include the initial order processing period.

Shipping Cost

Standard shipping is free on all products.

No standard shipping charge is added to qualifying orders at checkout.

If Shoeglow offers a different shipping option in the future, any applicable shipping charge and estimated delivery timeframe will be displayed before the order is completed.

Order Tracking

Tracking information is provided for shipped orders when available.

After your order ships, you will receive an email containing the tracking number and available shipment updates.

Please note that tracking information may take some time to become active after the carrier receives and scans the package.

If tracking information has not updated immediately after shipment, please allow additional time for the carrier's system to update.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before completing your purchase.

Shoeglow is not responsible for delays, failed deliveries, or additional shipping issues caused by:

Incorrect or incomplete addresses
Missing apartment, unit, or other address information
Incorrect recipient information
Failure to accept or receive a delivery
Other information entered incorrectly at checkout

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at support@shoeglow.shop.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delayed Packages

Although we work to have orders delivered within the estimated timeframe, occasional delays can occur.

Delays may result from circumstances such as:

Carrier delays or service interruptions
Severe weather
Holidays
High shipping volumes
Transportation disruptions
Other circumstances outside Shoeglow's reasonable control

If your package is delayed, please first review the latest tracking information. If the package remains significantly delayed or appears to be lost, contact us at support@shoeglow.shop with your order number and tracking information.

We will review the available shipment information and assist you as reasonably possible.

Lost Packages

If tracking indicates that a package was delivered but you cannot locate it, please check around your delivery location and contact the applicable carrier for additional delivery information.

You may also contact Shoeglow so that we can help review the order and available tracking information.

For packages that are confirmed as lost in transit, we will work with the customer and the applicable carrier to determine the appropriate next step.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

To help us review the issue, please provide:

Your order number
Clear photos of the item
Photos of the shipping packaging, when applicable
A brief description of the problem

After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

If the issue is confirmed to be caused by an error on our part, you will not be responsible for the related return shipping cost.

Delivery Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

We can only make an address change if the order has not already been processed or shipped and if the change can reasonably be completed.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

International Shipping

Shoeglow's shipping availability may vary by destination.

If international shipping is offered for a particular order, the available destination, shipping option, estimated delivery information, and any applicable charges will be displayed during the checkout process.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

Such charges are determined by the applicable customs or government authorities and are not controlled by Shoeglow.