Shipping policy

Thank you for shopping with Shoeglow. We are committed to providing a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered through our website.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed after 5:00 PM (Los Angeles Time) may be processed on the following business day.

Please note:

  • Orders are not processed on weekends or major holidays

  • Processing time may be slightly extended during high-volume sales periods or special promotions

Once your order has been prepared for shipment, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery time for most orders is approximately 5–11 business days.

Delivery times may vary depending on:

  • Shipping destination

  • Carrier operations

  • Weather conditions

  • Seasonal demand

  • Customs processing for international shipments, if applicable

While we work hard to deliver orders on time, Shoeglow cannot guarantee exact delivery dates.

Shipping Cost

Shoeglow proudly offers free standard shipping on all products.

There are no additional standard shipping charges applied at checkout.

Order Tracking

Tracking information is provided for every shipped order.

Once your package has been shipped, you will receive an email containing your tracking number and shipping updates.

Please allow some time for tracking information to become active after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Shoeglow is not responsible for delays, lost packages, or delivery issues caused by:

  • Incorrect addresses

  • Incomplete shipping information

  • Failed delivery attempts

If you notice an error in your shipping information, please contact us immediately before your order is shipped.

Delayed or Lost Packages

In rare cases, shipping delays may occur due to factors outside our control, including:

  • Carrier service interruptions

  • Severe weather conditions

  • Customs inspections

  • High shipping volume periods

If your package appears lost or significantly delayed, please contact our support team and we will do our best to assist you.

Damaged Deliveries

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged item or packaging

  • A brief description of the issue

We will review the case and provide an appropriate solution as quickly as possible.

International Shipping

Shoeglow may offer international shipping to selected countries. Delivery times and customs procedures may vary depending on the destination.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Shoeglow
1906 Bernard St, Raleigh, NC 27608, United States
Email: support@shoeglow.shop
Phone: +1 910-421-0601

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)