Terms of service

Welcome to Shoeglow. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to follow these terms and conditions.

Please read these Terms carefully before using our website.

General Conditions

Shoeglow reserves the right to refuse service to anyone for any reason at any time.

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you are using the website under the supervision of a parent or legal guardian.

You agree not to use our products or services for any unlawful or unauthorized purpose.

Product Information

Shoeglow offers men’s and women’s fashion products through our online store.

We make every effort to display product descriptions, images, colors, and details as accurately as possible. However, slight differences may occur due to screen settings, lighting, or product updates.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities available for purchase

  • Update product pricing without prior notice

Pricing and Payments

All prices listed on our website are shown in U.S. Dollars unless otherwise stated.

We accept secure payments through:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal Wallet

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Order Processing

Orders are typically processed within 1–3 business days.

Orders placed after 5:00 PM (Los Angeles Time) may begin processing on the next business day.

Once your order has been shipped, you will receive tracking information by email.

Shoeglow reserves the right to cancel or refuse any order suspected of fraud, unauthorized activity, or policy violations.

Shipping and Delivery

We currently offer free standard shipping on all products.

Estimated delivery time is approximately 5–11 business days, depending on destination and carrier conditions.

Delivery estimates are not guaranteed and may occasionally be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Returns and Refunds

Customers may request a return within 30 days of delivery.

Returned items must be unused, unworn, and in their original condition with all packaging and tags included.

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Approved refunds will be issued to the original payment method and may take approximately 5–10 business days to appear, depending on the financial institution.

For complete return instructions, please contact our support team.

Intellectual Property

All content on the Shoeglow website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Website design

  • Text content

  • Branding materials

is the property of Shoeglow and may not be copied, reproduced, or used without written permission.

Prohibited Uses

You agree not to:

  • Violate any laws or regulations

  • Use the website for fraudulent activity

  • Attempt unauthorized access to our systems

  • Spread malware, viruses, or harmful code

  • Copy or exploit website content for commercial purposes

Violation of these rules may result in termination of access to our services.

Limitation of Liability

Shoeglow shall not be held responsible for indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

Our liability shall never exceed the amount paid for the product involved in the claim.

Third-Party Services

Certain services available through our website may be provided by third-party companies, including payment processors and shipping carriers.

Shoeglow is not responsible for the policies, practices, or actions of third-party providers.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting on this page. Continued use of the website after updates means you accept the revised terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Shoeglow
1906 Bernard St, Raleigh, NC 27608, United States
Email: support@shoeglow.shop
Phone: +1 910-421-0601

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)