Privacy policy

Effective Date: August 18, 2026

At Shoeglow, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with Shoeglow, and how we use and protect that information.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit or use the Shoeglow website, we may collect information that you provide directly to us, as well as certain information collected automatically.

Depending on how you interact with our website, the information we may collect includes:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Information you provide when contacting customer support
  • Payment-related information needed to process your order
  • Device type and browser information
  • IP address
  • Website usage and interaction information

We may also use cookies and similar technologies to collect certain information about how visitors use our website.

How We Use Your Information

We use the information we collect for legitimate business and customer-service purposes, including to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Send order confirmations and transaction-related messages
  • Provide customer support
  • Respond to questions and requests
  • Manage returns, refunds, and other order-related matters
  • Maintain and improve our website
  • Understand how visitors use our website
  • Detect, prevent, and investigate fraud or unauthorized activity
  • Maintain website security
  • Send promotional communications when you have chosen to receive them
  • Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

Payment Information

Shoeglow uses third-party payment providers to process payments securely.

When you make a purchase, payment information may be collected and processed directly by the applicable payment provider. Shoeglow does not store your complete payment card number on our own servers.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Payment providers may have their own privacy policies and terms governing how payment information is handled.

Cookies and Similar Technologies

Shoeglow may use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Remember items in your shopping cart
  • Remember certain preferences
  • Help the website function properly
  • Understand website traffic and usage
  • Improve website performance
  • Support relevant marketing and analytics activities

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some website features or functionality.

Email Communications

If you place an order with us, we may send you service-related emails, such as order confirmations, shipping updates, and other messages necessary to complete or manage your purchase.

If you choose to subscribe to our marketing communications, we may also send information about:

  • Special offers
  • Promotions
  • New products
  • Store announcements

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the applicable email.

Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related messages concerning an order you have placed.

How We Share Information

We may share information with service providers and business partners when reasonably necessary to operate Shoeglow and provide our services.

These parties may include:

  • Payment processing providers
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics providers
  • Marketing service providers
  • Customer support or service providers

We only share information that is reasonably necessary for the applicable business purpose.

We may also disclose information when required to comply with applicable law, respond to a valid legal request, protect our rights or property, investigate suspected fraud or abuse, or protect the safety of our customers and others.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted or stored online.

Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of certain marketing communications
  • Ask questions about how your personal information is collected or used

Privacy rights may vary depending on your location and applicable law.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests to help protect your personal information.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

If you choose to visit a third-party website, that website's own privacy policy and terms will apply. Shoeglow does not control and is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Privacy

Shoeglow's website is not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we will post the updated policy on this page and update the Effective Date shown at the beginning of the policy.

We encourage you to review this page periodically so you are aware of any changes.

Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or would like more information about how Shoeglow handles personal information, please contact us:

Shoeglow
1906 Bernard St
Raleigh, NC 27608
United States

Email: support@shoeglow.shop
Phone: +1 910-421-0601