Privacy policy

Welcome to Shoeglow. Your privacy matters to us, and we are committed to protecting the personal information you share while using our website and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you browse or shop on Shoeglow, we may collect certain personal information, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details and purchase history

  • Device information, browser type, and IP address

We may also collect information automatically through cookies and similar technologies to improve your shopping experience.

How We Use Your Information

Your information is used to provide a smooth and secure shopping experience. We may use your information to:

  • Process and deliver your orders

  • Send order confirmations and shipping updates

  • Respond to customer service requests

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Send promotional emails or special offers, if you choose to receive them

Shoeglow does not sell or rent your personal information to third parties.

Payment Security

All payments are processed through secure payment providers. We do not store your full payment card details on our servers.

We accept trusted payment methods including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Cookies and Tracking Technologies

Shoeglow uses cookies to enhance website performance and personalize your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic and visitor behavior

  • Improve site functionality

You can disable cookies through your browser settings if you prefer.

Email Communications

If you subscribe to our mailing list or place an order, we may send you emails related to:

  • Order updates

  • Promotions and special offers

  • New arrivals and store announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Sharing of Information

We only share your information with trusted third-party service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting services

  • Marketing and analytics providers

These partners are required to protect your information and use it only for authorized business purposes.

Data Protection

We use industry-standard security measures to help protect your personal information from unauthorized access, misuse, or disclosure.

While we work hard to keep your data secure, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. Shoeglow is not responsible for the privacy practices or content of those external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Shoeglow does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, it will be removed promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Shoeglow
1906 Bernard St, Raleigh, NC 27608, United States
Email: support@shoeglow.shop
Phone: +1 910-421-0601

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)